Tickets & Entry
All guests must present a valid ticket for entry. Mobile ticketing is encouraged. Screenshots may not be accepted. Re-entry policies vary by event.
Bag Policy
Bags are subject to inspection. Certain events may implement a clear bag policy. Oversized bags or backpacks may not be permitted.
Parking & Transportation
Parking availability varies by event. Guests should follow posted signage and staff direction. Carpooling is encouraged.
Refund & Exchange Policy
All ticket sales are final unless otherwise stated. Postponed or rescheduled events will be addressed on a case-by-case basis.
Payment Methods
The Delaware Ticket Office accepts Visa, MasterCard, Discover, American Express, or cash. Concessions are cashless. Reverse ATMs are available on-site.
Seating Information
Seating may be reserved or general admission. Guests must sit in their ticketed seat when applicable.
Accessibility Services
Accessible seating and services are available. Guests requiring accommodations are encouraged to contact the ticket office in advance.
Weather Policy (Outdoor Events)
Outdoor events may be delayed or postponed due to weather. Updates will be communicated through official channels.
Prohibited Items
Prohibited items include outside food or beverage, weapons, noisemakers, laser pointers, and other items deemed unsafe.
Guest Conduct
Disruptive behavior may result in removal without refund.
Photography & Video Policy
Personal photography is permitted. Professional equipment may require prior approval.
Children’s Ticket Policy
Children’s ticket requirements vary by event. Review the specific event page for details.
Service Animals
Service animals trained to perform specific tasks are permitted. Pets and emotional support animals are not allowed.
Smoking & Tobacco Policy
Smoking and vaping are prohibited inside the venue and may be restricted across campus grounds.
Catering
UD Catering provides full-service catering. Outside catering is prohibited.
Hotels
View official hotel partners via the Blue Hens Travel Center.
Airports
- Wilmington Airport (ILG) – 20 minutes from complex
- Philadelphia International (PHL) – 45 minutes from complex
- Baltimore/Washington International (BWI) – 1 hour 15 minutes from complex
Safety & Security
All guests are subject to security screening. Report concerns to event staff.
Event-Specific Policies
Policies may vary by event. Review the specific event page for additional information.
