University of Delaware Venues

POLICIES & PROCEDURES:  A to Z

Accessible Seating

Accessible seating is available at all Delaware facilities.  Please call the Delaware Ticket Office at (302) 831-2257 for more information. 

Advance Tickets

Tickets for upcoming events may be purchased online through www.event.bluehens.com or by calling (302) 831-2257.

Aisle Policy

Standing or sitting in aisles or stairs is not permitted. Guests will be asked to return to their seats.

Alcohol

Outside alcohol is not permitted inside the Delaware Athletics venues.

Animals

Certified service animals or service animals in training are welcome.  All other animals are prohibited.

ATM

There are is an ATM machine located inside the Bob Carpenter Center.

Bags/Backpacks

All bags/backpacks smaller than 16" x 16" x 8" are permitted into the facilities. Bags and containers are subject to inspection by gate security prior to entering the venue. Hard-sided coolers and bags or backpacks with metal frames are not allowed.

Beach Balls

Beach balls, baseballs, Frisbees, footballs or any other objects cannot be thrown inside athletic venues. Large inflatable objects are also prohibited.

Bicycle Parking

Bicycle stands are available for use by guests and are located outside the Bob Carpenter Center north entrance.

Cameras and Camcorders

Still cameras are welcome. Guests are asked to avoid standing in the aisles while using equipment, obstructing the views of others, or using tripods or monopods. Video and photography of Delaware Athletics facilities and performers cannot be used commercially without written permission. We reserve the right to request that guests discontinue taking pictures on facility property.

Chewing Tobacco

Chewing tobacco is not permitted in the venues.

Children

We offer complimentary admission to children two years of age or younger, provided they are accompanied by an adult. These children must sit in the lap of the accompanying adult and not occupy an additional seat. Children must be supervised at all times. Parents are encouraged to pick up an ID bracelet for their children at any Guest Relations kiosk as part of the Lost Parents Program.

Concessions

A variety of concessions are available for purchase throughout each venue.

Containers/Outside Beverages

No outside beverages are permitted. Guests with disabilities may bring factory sealed plastic or paper containers that contain liquids required for medical reasons into the facilities and families with infants may bring in appropriate formula/food.

Emergency Evacuation Procedures

If there is ever a time where patrons must evacuate a Delaware Athletics facility, proper evacuation procedure and locations will be communicated over the PA system and video board.  Please be alert.

Entry

For ticketed events, only guests with valid tickets or credentials are permitted into the venue. 

First Aid

Emergency first-aid (ambulance service) is available at events. Contact the nearest usher or public safety officer to request medical attention.

Food and Beverage

There is no outside food or beverage allowed in the facilities.

Event Times/Dates

All event times and dates are subject to change.  Refunds will not be made because of game time and/or date changes.  Visit BlueHens.com for the most up-to-date information.

Guest Behavioral Guidelines

We are committed to creating a safe, comfortable and enjoyable experience for all guests.  Fans exhibiting inappropriate behavior (i.e. using foul or abusive language, making abusive gestures or appearing intoxicated) are subject to ejection from the facility. Repeat offenses will result in the loss of ticket privileges. If you observe a problem, please contact an usher or public safety officer immediately. To assist with this endeavor, guests are asked to abide by the following Behavioral Guidelines:

• Guests should not take any action that inhibits the progress of any game or event.
• Guests should avoid clothing that could potentially distract other guests or diminish the ability of other guests to enjoy any game or event.
• Guests should avoid the use of foul or abusive language and refrain from making any obscene gestures.
• Guests should refrain from any display of affection inappropriate in a public setting.
• In addition to the above guidelines, all guests are required to sit only in their ticketed locations and to present their ticket when requested. Additionally, only authorized individuals may enter the playing field and other restricted areas and guests must refrain from entering such areas without proper authorization.

Guest Feedback

We value our guests' opinions on a variety of subjects and issues. Throughout the season guests can express their opinion by emailing us via the staff directory on BlueHens.com or by visiting one of our Guest Relations kiosks on the day of the event.

Guest Relations

Fans may visit our Guest Relations kiosks outside of the stadium on the east and west sides beginning three hours prior to kickoff. The central Guest Relations kiosk located inside the main gates of Delaware Stadium will open two hours prior to kickoff and remain open through the conclusion of the game. Guests are invited to stop by these areas for general information, solutions and helpful service.

Laser Pointers

Laser pointers are not permitted.

Lost and Found

Lost and found service is maintained at the Guest Relations kiosks at each facility.  Articles that are found should be turned over to an usher or brought to this location.  Please call (302) 831-3831 for more information.

Lost Children / People

A guest who has become separated from his or her party should proceed to the closest Guest Relations Kiosk. Families are invited to stop by any Guest Relations kiosk to obtain a complimentary wristband for their children, in the event they become separated from their family.

Noise Making Devices

Musical instruments or any type of noise-making device are prohibited inside the venues, even if purchased on-site at the University.

Paging

The public address system may not be used for paging guests. In the event of a medical emergency or special circumstance, consideration will be given to using a general page.

Postponed Events

In the event of a postponed or canceled event, guests are advised to check the website at BlueHens.com or Delaware Athletics media affiliates for further information.

Prohibited Items

For the comfort and safety of all, the following items are not permitted in Delaware Stadium:

• Noise Makers    
• Bottles/Cans
• Alcoholic Beverages
• Backpacks
• Coolers/Ice Chests/Thermoses
• Open Containers
• Large bags
• Umbrellas
• Outside food or drink
• Video Cameras
• Weapons/Firearms
• Animals
• Banners/Signs
• Strollers
• Sporting Equipment

UD reserves the right to inspect and remove any packages and containers. All persons are subject to search, which includes clothing, jackets, bags and purses.  The University of Delaware will not be responsible for items left at any of the entry gates.  Fans should return restricted articles to their vehicle.

Resale of Tickets

Resale of tickets on the Athletics Complex is strictly prohibited.

Smoking / Tobacco-Free Policy

Effective 8/1/14 the University of Delaware has implemented a tobacco-free policy applicable to all members of the University community.  For details, visit www.udel.edu.

Solicitation & Distribution of Literature

Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted material, without written permission from UD Athletics.

Stadium Address

The Athletic Complex is located at 631 South College Avenue, Newark, DE 19716.

Ushers

Event staff/ushers serve the needs of the fans. Contact the nearest staff member/usher to request medical assistance or to register complaints about objectionable behavior.